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Troubleshooting and common questions
What the most common messages mean and how to fix them, plus quick answers about exporting, printing, users and your data.
Common messages
| Message | What it means and what to do |
|---|---|
| Invalid email or password | Check the email and password. The ERP uses the admin or user login, not your console login. Use Forgot Password? on the sign-in page if needed. |
| Your subscription is not active or has expired | No module is active. Click Buy Subscription or renew from the console. |
| Your role isn't allowed to … | The user's role doesn't have that permission. The account owner can tick it on the Permissions page; the user then reloads the page. |
| This feature is not part of your plan | The page belongs to a module you don't have, or that has expired. Add the module from Pricing. |
| Period locked: cannot … (books locked through …) | The document's date is on or before the lock date. Use a later date, or ask whoever manages the books to move the lock date. |
| Out of stock / Not enough stock available | The item has no stock left, or less than you're selling. Record the purchase first, or correct stock with a stock adjustment. |
| price must be at least 1 / qty must be at least 0.001 | Every invoice line needs a quantity above 0 (up to 3 decimals) and a price of at least 1. |
| party_id is required | Choose the customer (or supplier) before saving the invoice. |
| This invoice has returns, so it cannot be edited or deleted | Once goods have been returned against an invoice, the invoice is final. Record any further change with another return or a debit or credit note. |
| This voucher was posted by a document | Automatic entries can't be changed in Journal Entries. Edit or delete the invoice, receipt or other document instead. |
| Account N is a group account; post to a leaf account | An account used for posting has been given sub-accounts. Point Account Mapping at an account without sub-accounts. |
| This bank has transactions and cannot be deleted | Banks that have been used stay for your records. You can rename them instead. |
| Insufficient leave balance | The employee hasn't got enough leave of that type. Allocate the year's leave, or use another type. |
| This day falls inside a processed payroll period | The month's payroll has been processed, so its attendance is locked. Reopen the run to change it. |
| Your role does not have payroll access | The role needs View and Update on Payroll Runs. |
| Something went wrong on this page | The error has been reported to us automatically. Click Reload page, or Go to dashboard and try again. |
Common questions
Can I export to Excel or PDF?
There's no Excel export. Every invoice, ledger and report can be printed, and in the print window you can choose Save as PDF to keep or email a copy.
Can I email invoices to customers from ERP Nexl?
Not directly. Print the invoice, save it as a PDF and attach it to your own email or WhatsApp message.
How many users can I add?
As many as you need. Pricing is per module, not per user.
Can I run more than one company or branch?
Each account has one company. To see results by branch or project inside one company, use cost centres. Stock is kept as one total per item; there are no separate warehouses.
Why doesn't my printout show my NTN or logo?
Company details come from Company & Admin in the console. After changing them, sign out of the ERP and back in to see them straight away (otherwise within an hour).
I changed a setting but my colleague doesn't see it
Company settings load when the ERP opens. Ask them to reload the page. Language and the light/dark switch are per browser, and Appearance colours are per user, so those don't change for anyone else.
Why is an item's stock negative?
Sale invoices and purchase returns don't block quantities above the stock you have. Record the missing purchase, or count the shelf and enter a stock adjustment.
What happens to my data if my subscription ends?
It's kept. The module's menus disappear until you renew, then everything is back as you left it.
Still need help?
Send a question from the ERP's avatar menu → Queries, use the contact page, or email hello@erpnexl.com. Tell us what you were doing, the page, and the exact message you saw.
Need the whole guide offline? Can’t find an answer? Contact us.
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