Refund & Cancellation Policy

1. Try before you buy

Every new account can use the one-time free trial of the full product before paying anything. We encourage you to use it — it is the best way to know the product fits.

2. 14-day refund on first purchase

If you are unhappy with your first purchase of a module, contact us within 14 days of the charge and we will refund it in full. This applies once per module per customer.

3. Renewals

Renewal charges can be refunded if you contact us within 14 days of the renewal date and the module has not been materially used in the new term. After that window, the renewal is non-refundable, but you keep access for the full period you paid for.

4. Cancelling

Subscriptions do not auto-renew silently against your will — you can simply let a module lapse at the end of its term, and your data remains stored so a later renewal restores access. There is no cancellation fee.

5. How to request a refund

Use the contact form at erpnexl.com/contact with the email address on your account and the payment reference. Refunds are issued to the original payment method, normally within 5–10 business days.

Where your payment was processed by Paddle.com as Merchant of Record, Paddle may also assist with the refund directly — their receipt email contains a link for order enquiries.

6. Exceptions

We may decline refunds in cases of abuse (for example repeated purchase-and-refund cycles or violations of our Terms of Service). Nothing in this policy limits statutory rights that apply in your country.